1. How can I become a member?

We welcome anyone to become a member. Just click “Sign Up” at the top of the page and fill in the required information.

2. Why provide personal data?

Is my information protected? Rest assured, we will never provide any information to third parties. Guest information will be kept completely confidential and protected by a comprehensive security system, and all information will be used for internal analysis purposes only

3. What is the difference after becoming a member?

After becoming a member, you can enjoy additional discounts on general purchases. In addition, you can receive free gifts and other exclusive offers after purchasing a designated amount or accumulating a certain number of points.

4. I forgot my password, what should I do?

If you have forgotten your password, you can click Forgot Password on the login page, then follow the prompts on the page to enter the information you filled in when you registered, and then reset your password to log in again.

5. How to place an order?

5.1 Choose your favorite product
5.2 Click “Add to Cart” on the product page
5.3 In the shopping cart position in the upper right corner of the page, select “Checkout”
5.4 On the checkout page, enter your personal details and shipping address
5.5 Choose the shipping method
5.6 Select payment method
5.7 Completing the payment procedure
5.8 Complete the order

6. Where can I check my purchases?

You can find all current or past purchases on the Order Tracking page. In addition, when the item arrives at your designated After the pickup location, we will also notify you by SMS to pick it up.

7. How to choose the most suitable glasses for me?

There is a virtual try-on on the webpage. Without the limitation of time, place and space, you can try-on anytime, anywhere. In addition, we provide an introduction on each product, and you can also follow the manufacturing materials and weight of the product. Consider the size and size. In addition, you can add additional functions (such as anti-blue light) for individual needs We, or visit our store for inspection

You can use Visa, Master card as your payment method

8. What should I do if I receive a defective or wrong product?

If you find that you have received a faulty or wrong item, you can contact our customer service specialist. We will arrange for a recycling and replacement of the item as soon as possible. In addition, you can also contact our designated retail staff to arrange a replacement

9. Exchange Policy

We understand that buying glasses online may not fully meet individual needs without a real try-on. Therefore, unless used or incomplete packaging, we promise that all customers can switch to other styles or accessories within 14 days of purchase . In addition, all custom products (such as custom prescription lenses) are not included, please note.

10. Maintenance Policy

All products in the Eyewear Shop will provide one-year non-artificial damage maintenance. Customers please keep the invoice and receipt after purchase, and keep the damaged products for repair purposes